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Interpersonal Fall2007 Sn12

Think Assignment
Evaluate your listening abilities based on our discussions and readings about listening. List three specific actions you can take that would make you a better listener.
Read Chapters 6 and 22.

Stop, Tend, Organize, and Respond: the Storage Listening Process

    1. Stop
    2. Tend
    3. Organize:
      • Look for the ideas the facts and message details illustrate
      • Look for inconsistencies
      • Try to understand the others agenda
      • Create a mental summary of what the other is saying
      • Look for themes that tie things together
      • Note key words rather than sentences or phrases
      • If you take notes, try drawing a picture instead of making a list
    4. Respond:
      • Provide appropriate and timely feedback
      • Think about what the other person needs
        • Ask questions
        • Provide useful information
      • Reflect content by paraphrasing
        • In your own words
      • Be descriptive rather than evaluative
        • Put yourself in the others shoes: How would you feel
      • Two fundamental values in responding
        • Saying it reinforces the ideas
        • Hearing your paraphrase gives the speaker a chance to catch missing ideas.

Effective responding

Responding with Compassion

-- Last edited September 18, 2015

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